Shipping policy

Delivered via Courier Guy & Pudo across South Africa

We ship all neatly. orders across South Africa using trusted local courier partners primarily The Courier Guy and Pudo. We are committed to getting your order to you safely and promptly.

Processing Time

  • Orders are processed within 1–3 business days of payment confirmation
  • Orders placed on weekends or public holidays are processed the next business day
  • You will receive a tracking number via email or SMS once your order has been dispatched

Delivery Timeframes

  • Major metros (Cape Town, Johannesburg, Durban, Pretoria): 2–3 business days
  • Secondary cities and towns: 3–5 business days
  • Remote or outlying areas: 5–7 business days

Timeframes are estimates only. neatly cannot guarantee delivery dates and is not responsible for delays caused by the courier, weather, public holidays, or circumstances beyond our control.

Pudo Locker Collection

We offer Pudo locker delivery as a convenient, affordable option. If you select a Pudo locker at checkout, your parcel will be delivered to your chosen locker and you will receive a collection PIN via SMS. Parcels not collected within the locker's holding period will be returned to us redelivery fees may apply.

Courier Responsibility

Once your order has been handed to the courier, it is in their care and responsibility. neatly is not liable for:

  • Parcels lost or delayed by the courier
  • Damage to products caused during transit
  • Delivery to an incorrect address provided by the customer
  • Failed delivery attempts due to the customer being unavailable
Packaging Promise
We take great care to package every neatly. order securely. Each bottle is wrapped and protected before dispatch. While we cannot control what happens after collection, we do everything on our end to ensure your order leaves us in perfect condition.

Incorrect Address

Please double-check your delivery address at checkout. If an order is returned to us due to an incorrect address, a redelivery fee will be charged before we resend. We are not responsible for parcels delivered to an address provided incorrectly by the customer.