Privacy policy

neatly. is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). By shopping with us, you consent to the collection and use of your information as described below.

Information We Collect

• Name, email address, phone number, and delivery address when you place an order
• Payment information (processed securely via PayFast, we never store card details)
• Browsing and shopping behaviour on our Shopify store
• Any communications you send to us

How We Use Your Information

• To process, fulfil, and deliver your orders via Courier Guy or Pudo
• To communicate with you about your order status
• To send promotional emails if you have opted in (you may unsubscribe at any time)
• To improve our products and service

We Will Never

• Sell your personal information to third parties
• Share your data with anyone outside of what is required to fulfil your order
• Use your information for purposes not outlined in this policy

Your Rights Under POPIA

You have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights, contact us at hello@neatlyza.store  

We will respond within a reasonable timeframe as required by POPIA.

Data Security

Our store is hosted on Shopify, which uses industry-standard SSL encryption. Payment processing is handled by PayFast, a PCI DSS-compliant South African payment gateway. We take reasonable steps to protect your information from loss, misuse, or unauthorised access.