Legal notice

Mandatory disclosure in terms of the ECT Act 25 of 2002

In terms of Section 43 of the Electronic Communications and Transactions Act 25 of 2002, the following information is disclosed:

Business Information

  • Trading name: neatly
  • Country of operation: Republic of South Africa
  • Email: hello@neatlyza.store 
  • Website: neatlyza.store

Products

neatly manufactures and sells fabric care products, including crease release sprays and laundry care accessories, for the South African consumer market. All products are made in South Africa.

Dispute Resolution

In the event of a dispute that cannot be resolved directly with neatly., consumers may approach the following bodies:

  • National Consumer Commission: 0860 266 786 · www.thencc.org.za
  • Consumer Goods and Services Ombud (CGSO): 0860 000 272 · www.cgso.org.za

Disclaimer

neatly products are intended for use on compatible fabrics as described on the product label and website. We accept no liability for damage arising from misuse, application to incompatible materials, or failure to follow the provided usage instructions. This includes but is not limited to damage to expensive, luxury, delicate, or dry-clean-only garments.

neatly smooth+ contains isopropyl alcohol and is for external fabric use only. Keep out of reach of children. Not for internal use. If swallowed, contact the SA Poison Information Centre on 0861 555 777 or seek immediate medical attention.

neatly accepts no liability for misuse of products outside their intended purpose.

neatly is not liable for any loss or damage caused by couriers or third-party logistics providers once an order has been dispatched from our facility.