Contact information

If you have any questions about your order, our products, or any of our policies, please don't hesitate to get in touch. We aim to respond to all queries within 1–2 business days.

neatly is a South African business operating in accordance with the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008, POPIA, and the ECT Act 25 of 2002.

For any unresolved complaints, you may contact the National Consumer Commission (NCC) at 0860 266 786 or visit www.thencc.org.za.